24x7x365 White Label Technical Helpdesk Services
RVS iGlobal is an all-in-one White Label Technical Helpdesk Services platform for Managed Service Providers (MSPs) and IT Service Providers (ITSPs). We empower technical businesses with our white label services, world class technical engineers and experience of various business industries. Established in 2016 and headquartered in London with Network Operations Centre (NOC) in London and in India. RVS iGlobal is run and operated by engineers who understand IT and customer expectations.
White Label IT Support from RVS iGlobal is an end-to-end service that deploys our skilled IT staff based at our NOC who work purely for you, cost effectively and under your management control.
We handle all aspects of matching, delivering and maintaining the correct level of resource requirement. This includes technical testing, training, performance review and guaranteed capacity levels.
Our White label IT Support is accountable to your standards. By using our permanent staff within your support team, you gain an adaptable resource component that provides you with maximum control over the quality of service delivered.
Brand Our Service Desk As Your Own
Our White Label Technical Helpdesk Services are offered in fully tailored denominations as per our client’s requirements:
- Our skilled IT engineers are available 24 hours a day, 7 days a week, 365 days a year
- Our services are fully White labelled. We represent our customer.
- The staff is available as per customer business requirements
- All phone calls are answered as per your SLAs
- All technical issues are actioned and resolved as per your business SLAs and processes
- We target ZERO escalations to give the customer highest ROI
- Our IT teams are not only highly qualified technically but also are highly trained for customer service. Thus, highest standards of customer service
- We sign an NDA with all our customers to keep their business and their interests safe and confidential
How is RVS iGlobal White Label Technical Helpdesk Service different?
- We work on a fixed price model. No hidden costs or extra costs if the number of support cases increases
- We always listen to our clients’ requirements and deliver services accordingly
- We don’t have our own SLAs. We just deliver service on our customer’s SLAs
- A trusted partner believing in strong, long-lasting relationships
- We genuinely work towards customer satisfaction
- We won’t be beaten on service and price – our promise to you
For more information, please contact us
WHAT CLIENTS ARE SAYING...
We started off with a team of 3 from RVS iGlobal and now have a team of 16 running our Support desk. Reliable, skilled and eager to please! Our Customers love our services thanks to RVS iGlobal!